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The objective: To identify and propose a solution to an area of the app which users may not find interesting.

App Overview

Aarogya Setu is a mobile application developed by the Government of India to connect essential health services with the people of India in the fight against COVID-19. The App is aimed at proactively reaching out to and informing the users of the app regarding risks, best practices and relevant advisories pertaining to the containment of COVID-19.

My Role

As an interaction design student, I took up this assignment to understand the current problems of this specific application, ideating various solutions and finally, choosing the best viable solution and designing it.

Finding benchmark products and understanding the problems.

Similar Services

covidindia.org ↗️

coronatracker.com ↗️

Strengths

• The application is directly backed, updated and maintained by National Informatics Centre, Ministry of Electronics & Information Technology, Government of India. It gives a substantial advantage over other such applications who may not be reporting the accurate data.

Weakness

• Complex UI or the lack of simplicity in terms of buttons types and media aggregation on the home page without any breathing space, have a huge drawback and impact on the application.

Opportunities

• Simplifying the user interface and implementing new features from common requests based on community, reviewers and user research.

Threats

• Platforms which have a cleaner and understandable design language but may show outdated or incorrect data.
• Security threats in general w.r.t. the data that a typical user provides.

User Feedback

There was a plentitude of user feedback available mainly in the form of reviews from the Google Play Store as well as the Apple Appstore. Several ideas were obtained on the basis of this research and these could possibly be used to improve the products home page experience. The critical issues or pain-points, discovered through the feedback research were:

1. Complex home UI where the user had to wait several seconds to understand the complete scenario W.R.T the nearby positive and critical patients in terms of distance. (500m, 1Km, 2Km, 5Km and 10Km)